Cancellation
If you've changed your mind about your order, please contact me ASAP at mochipanko@hotmail.com so I can cancel and refund your order prior to shipment. If your order has already been processed it can no longer be cancelled. Please keep in mind that my products are typically made-to-order.
Once a cancellation has been processed, the funds will be released immediately, but may take 3-10 days for the credit to post to your account.
Refunds & Returns
I DO NOT accept refunds/returns on orders that were sent with the exact items as ordered or have no damage. Due to the nature of made-to-order low stock items, I ask that you be sure of your purchase before placing an order. I am unable to do size or item exchanges. The stock I have sells out quickly, and does not guarantee extra sizes. Please be sure you order the correct size and item(s). PLEASE be mindful of me as a small business.
I will gladly accept returns and refunds under certain conditions:
+ The item(s) you have received are damaged/incorrect/missing. Please email me immediately with photos and your order number.
+ To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
+ For orders with incorrect item(s), I will send the correct item(s) along with a return slip for the unopened received item(s).
+ I am not responsible for refunds where the buyer has provided an incorrect shipping address or undeliverable address.
To start a return, you can contact me at mochipanko@hotmail.com. If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.